In-Branch Customer Service Champion – Growth & Perks

HSBC; Lampeter; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution in Lampeter is seeking a full-time Customer Service Representative. This role offers exceptional customer service and transaction processing in a fast-paced branch environment. Candidates should have excellent communication skills and a passion for customer satisfaction. The position includes comprehensive training and attractive benefits, including a starting salary of £24,000 and opportunities for personal development.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Take ownership of customer enquiries through to resolution.
• Be resilient in a continuously changing environment.

Responsibilities

• Provide exceptional face-to-face customer service in a timely manner.
• Process a wide range of transactions with high accuracy.
• Educate customers about self-service devices and digital banking platforms.

Skills

Excellent communication skills

Ability to build strong connections

Attention to detail

Job description

A leading financial institution in Lampeter is seeking a full-time Customer Service Representative. This role offers exceptional customer service and transaction processing in a fast-paced branch environment. Candidates should have excellent communication skills and a passion for customer satisfaction. The position includes comprehensive training and attractive benefits, including a starting salary of £24,000 and opportunities for personal development.