In-Branch Banking & Customer Care Associate

mrfranklins; Tipton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service company in Tipton is seeking a full-time Customer Service Representative to handle calls and determine customer needs. Candidates should have a high school diploma and at least three years of related experience, including call center and information technology. The role involves providing support and information about services, ensuring compliance with regulations, and requires excellent interpersonal skills.

Qualifications

• Minimum of 3 years of experience in a related role, including preparatory positions.
• Proficient in technology with at least 1 year in Information Technology.
• At least 1 year of experience in a call center environment.

Responsibilities

• Answer incoming calls and determine the needs of the caller.
• Cross-sell services and assist customers with account management.
• Comply with applicable laws and regulations.

Skills

Customer service

Tact and diplomacy

Problem-solving

Education

High school degree or GED

Job description

A customer service company in Tipton is seeking a full-time Customer Service Representative to handle calls and determine customer needs. Candidates should have a high school diploma and at least three years of related experience, including call center and information technology. The role involves providing support and information about services, ensuring compliance with regulations, and requires excellent interpersonal skills.