Import Operations Executive

Ascend Consulting; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading specialist logistics company is looking for an Import Operations Executive to join their team in Manchester. The role involves delivering service excellence to import clients and requires expertise in freight forwarding. Successful candidates will manage operational responsibilities, negotiate with partners for optimal rates, and resolve customer queries effectively. Competitive salary up to £35K plus bonus is offered with a hybrid working environment.

Qualifications

• Experience in import operations and freight logistics.
• Ability to negotiate competitive rates effectively.
• Strong problem-solving skills in a logistics context.

Responsibilities

• Complete all import operational responsibilities with service excellence.
• Negotiate with hauliers for best rates.
• Resolve customer supply chain queries proactively.
• Work with Customer Excellence team for optimal service.

Skills

Expert knowledge of freight forwarding

Negotiation skills

Customer relationship management

Job description

Import Operations Executive, Freight, Logistics, Manchester to £35K + bonus (Hybrid)

A leading specialist logistics company in the North West are requiring an Import Operations Executive to join their dynamic team. They are an international freight specialist and require expertise within their field. The purpose of the role is to deliver service excellence to assigned import clients on a multimodal basis using expert knowledge of freight forwarding.

Key Responsibilities

• Complete all import operational responsibilities across all modes to allocated Imports clients and overseas agents with the highest level of service excellence.
• Actively negotiate with hauliers and partners ensuring best rates for our clients.
• Ensure all business is performed in the most cost-effective way.
• Proactively resolve customer supply chain queries within agreed time.
• Develop positive partnerships with clients, agents and suppliers.
• Proactively work with the Customer Excellence team to always ensure service excellence to clients.
• Escalate any business-critical matters to the Head of Operations.
• Put forward new ideas for efficiency and client service excellence to the Operations manager.
• Support the operational integration of new clients.
• Complete agent pricing as required accurately and within agreed timeframes.
• Ensure that all invoicing, profits, WIP&rsqu...