Implementations Services Manager - UK

LogicGate; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading governance solutions provider is looking for an Implementation Services Manager in London. This unique role involves overseeing customer implementation processes, ensuring stakeholder cooperation, and providing expert advice on GRC solutions. Ideal candidates will have over 4 years of experience in professional services or GRC consulting. Join a company recognized for its inclusive culture and commitment to employee development.

Benefits

Generous Paid Holiday

Health and wellness benefits

Career development opportunities

Qualifications

• 4+ years in implementation or consulting roles.
• Intermediate knowledge of GRC principles and frameworks.
• Ability to manage multiple large projects concurrently.

Responsibilities

• Own the lifecycle of complex customer implementations.
• Build relationships and act as an advisor for customers.
• Collaborate with cross-functional teams to enhance customer experience.

Skills

Professional services experience

GRC consultancy

Project management

Stakeholder management

Technical proficiency in Excel

Job description

About the role

We are seeking an Implementation Services Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, with a focus on their GRC activities. This is a rare opportunity, as the first Implementation Manager in the UK, to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Core Responsibilities:

End-to-End Implementation Ownership:

• Primarily for Customers in the UK (or similar timezones) own the full lifecycle of delivery of complex customer implementations and one-time Professional Services engagements, overseeing all phases from pre-sale services scoping, kickoff, process design, build, training, project management and rollout.
• Drive implementations through scoping and holistic project planning during the pre-sales process, while serving as a critical SME for the sales team by articulating LogicGate\'s solution capabilities and implementation approach.
• Serve as a dedicated project manager for all assigned implementations.

Customer Relationship & Advisory:

• Build and maintain strong relationships with customers and become a trusted advisor from the pre-sale scoping process onward.
• Consult closely with customers to deliver an implementation experience tailored to their unique maturity, consistently focusing on accelerating their time-to-value from the LogicGate platform.
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible.
• Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation.

Product & Domain Expertise:

• Serve as a technical and business Subject Matter Expert (SME) across diverse GRC use cases and LogicGate’s Risk Cloud product functionality.

Cross-functional Collaboration:

• Collaborate seamlessly with sales, solution engineering, customer success, and product teams throughout the customers’ journey to ensure alignment, effective communication, and a unified customer experience.

Requirements:

• 4+ years of professional services, implementation, GRC practitioner, or consulting roles. Experience with SaaS and/or GRC industry is strongly preferred.
• Intermediate understanding of Governance, Risk, and Compliance (GRC) principles, frameworks (e.g., ISO 27001, NIST, SOX, GDPR), and industry best practices.
• Strong technical knowledge working in Excel or a similar product.
• Experience managing multiple large projects at a time and working with executive-level stakeholders
• Strong business acumen and an understanding of how GRC solutions drive organizational value.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous Paid Holiday, 9 Annual Bank Holidays, Summer Fridays, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual Continued Education Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.