Implementation Support Lead — Customer Experience

Barclays UK; Knutsford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial institution is seeking an Implementation Support Manager to deliver exceptional customer service while resolving complex customer needs. The position requires strong customer service skills, effective communication, and the ability to foster relationships. Key responsibilities include managing multiple inquiries, collaborating with teams to enhance processes, and developing procedures to mitigate risks. The role is based in Knutsford and offers an opportunity to work in a dynamic environment focused on customer care.

Qualifications

• Experience in delivering exceptional customer service.
• Ability to resolve complex customer needs efficiently.
• Experience in the financial services sector is a plus.

Responsibilities

• Provide customer service through chat, email, and phone.
• Resolve complex customer needs with personalized solutions.
• Collaborate with teams to enhance customer care processes.
• Identify areas for improvement in customer care.
• Develop procedures to mitigate risks in operations.

Skills

Excellent Customer Service skills

Good communicator

Attention to detail

Ability to manage multiple inquiries

Adapt to change

Job description

A leading financial institution is seeking an Implementation Support Manager to deliver exceptional customer service while resolving complex customer needs. The position requires strong customer service skills, effective communication, and the ability to foster relationships. Key responsibilities include managing multiple inquiries, collaborating with teams to enhance processes, and developing procedures to mitigate risks. The role is based in Knutsford and offers an opportunity to work in a dynamic environment focused on customer care.