Implementation Consultant (CRM, Automation, Data, AI) at Swans

Jack & Jill/External ATS; Remote; GBP 80,000 - 100,000; Full time

Job summary

A fast-moving consulting agency in the United Kingdom is seeking an Implementation Consultant to leverage technical expertise and transform law firm operations. In this hands-on role, you will deploy CRM, automation, data, and AI solutions, while engaging directly with law firm owners to address operational challenges. Ideal candidates have 2-5 years of relevant experience, strong communication skills, and a passion for optimizing workflows. The role is remote with opportunities for professional development.

Benefits

Professional development opportunities

Work directly with law firm owners

Steady stream of high-value client engagements

Qualifications

• 2–5 years’ experience deploying CRMs, PM systems, automation tools, and AI applications.
• Strong communication skills to simplify complex concepts.
• Enjoy designing and optimising operational workflows.

Responsibilities

• Design, build, and deploy advanced CRM setups and automation workflows.
• Implement data pipelines and analytics dashboards for visibility.
• Lead AI training and embed effective AI use in operations.

Skills

Client communication skills

Systems thinking

Technical expertise in CRM and automation

Tools

CRM systems

Project management systems

Automation tools

AI applications

Job description

Implementation Consultant

Company Description

Swans – Fast-moving consulting & implementation agency

Job Description

Join Swans as an Implementation Consultant, where you'll use your technical expertise to transform law firm operations. You’ll deploy CRM, automation, data, and AI solutions to solve complex process bottlenecks, streamline operations, and unlock significant revenue opportunities for clients. This hands‑on role blends system design with strategic consulting to deliver meaningful impact across the legal sector.

Location

Remote

Why this role is remarkable

• Work directly with law firm owners to solve high‑impact operational challenges that materially improve revenue and efficiency.
• Join a fast‑moving, anti‑bureaucratic team with a steady stream of high‑value client engagements.
• Grow rapidly with strong investment in professional development and deep exposure to best‑in‑class platforms.

What you will do

• Design, build, and deploy advanced CRM setups, project management systems, and automation workflows.
• Implement data pipelines and analytics dashboards, giving law firm owners real‑time visibility into firm performance.
• Lead AI training and embed practical, effective AI use into daily operations for clients.

The ideal candidate

• 2–5 years’ experience deploying and configuring CRMs, PM systems, automation tools, and/or AI applications.
• Strong client communication skills with the ability to simplify complex technical concepts.
• A systems thinker and builder who enjoys designing, refining, and optimising operational workflows.

How to Apply

To apply for this job speak to Jack, our AI recruiter.

Step 1. Visit our website
Step 2. Click 'Speak with Jack'.
Step 3. Login with your LinkedIn profile.
Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5. If the hiring manager would like to meet you, Jack will make the introduction.