Implementation Consultant

Civica; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading software provider in the UK is seeking an Implementation Consultant to deliver consultancy services for Revenues and Benefits products. The role involves training customers and implementing software solutions, ensuring projects are delivered on time and to high standards. The ideal candidate will have consultancy experience and a strong focus on customer satisfaction. This role offers the opportunity to work on impactful projects within the public sector.

Qualifications

• Experience in delivering consultancy services in a related field.
• Proficient in training delivery both in person and remotely.
• Ability to manage implementation problems effectively.

Responsibilities

• Deliver Professional Consultancy Services for Revenues and Benefits Products.
• Provide training and seminars for customers on Civica products.
• Implement and configure Civica software following guidelines.
• Communicate effectively with customers throughout projects.

Skills

Professional Consultancy Services

Customer Training

Software Implementation

Documentation Maintenance

User Acceptance Testing (UAT)

Customisation Language

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as an Implementation Consultant at Civica

The Implementation Consultant will develop an in-depth working knowledge of the Revenues and Benefits OpenRevenues solutions and associated service packages. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully on time and on budget, and to a high level of customer satisfaction.

The candidate's knowledge and experience will help ensure that Civica is recognised as the leading supplier in the marketplace.The Implementation Consultant will achieve this through positivity, action, professionalism, customer service, and industry knowledge.

What you will do to be successful in this role

Key responsibilities

• Provide all aspects of Professional Consultancy Services for Revenues and Benefits Products to Civica customers
• Provide Training on Civica Products to customers; including Delivery quality seminars to large customer groups.
• To implement and configure Civica software following Civica project documentation, implementation guidelines and quality standards.
• Identify opportunities to provide additional products and services
• Testing and due diligence during implementations & upgrades
• To produce and maintain documentation to high standards for internal and customer use, including user literature and configuration documentation
• To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and recommend follow-on actions.
• Customisation of software instances with the use of in-house customisation language.
• Provide training in a remote and / or classroom and one to one formats
• Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams
• Liaise with the Civica project manager and account managers
• Provide regular internal progress reports
• Manage implementation problems, escalating as appropriate
• Commercial acumen to manage deliverables to agreed scope and identify any activities / services over & above that contracted for