Implementation Consultant

Procentia; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology company is seeking an Implementation Consultant to configure their software, IntelliPen, for clients. The role involves gathering requirements, customising the system, and providing training to clients. Candidates should have strong skills in TSQL and XML, along with excellent communication and analytical abilities. This position offers a supportive environment with various benefits including generous holiday and pension contributions.

Benefits

25 days holiday increasing with service

Buying and Selling holiday

Volunteer day

5% Employer contribution pension

Life Assurance

Private Medical Insurance

Employee Assistance Programme

Health care cash plan

Electric Car Leasing scheme

Qualifications

• Experience in implementing software systems.
• Understanding of business processes and workflows.
• Confidence to adapt and learn new programmes and systems.

Responsibilities

• Configure IntelliPen system to meet client requirements.
• Meet with clients to gather requirements.
• Communicate with clients throughout software customisation.

Skills

TSQL

XML

Analytical skills

Communication skills

Customer service skills

Tools

Microsoft SQL Server Management Studio

Microsoft Office Suite

Job description

About us

Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.

Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Procentia People are a community of passionate specialists dedicated to developing best-in-class software solutions and client service. We’re a vibrant assortment, everyone is welcome here.

We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day.

The job

As an Implementation Consultant you will report to a Team Leader and collaborate with all colleagues in the business. The purpose of this role is to configure our IntelliPen suite of products for our clients. To be successful as an Implementation Consultant, you should be proficient in the use of TSQL, XML and able to work well as part of a team. Ultimately, an outstanding Implementation Consultant will demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

Responsibilities

• You are responsible for all aspects of configuring our “IntelliPen” administration system to meet our clients’ requirements, including but not limited to, the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll, data migrations, reports and benefit calculations.
• Meeting with clients to gather requirements
• Communicating with clients throughout the software customisation process to obtain feedback and approval.
• Customising software systems based on clients’ individual needs and specifications.
• Educating clients on how to use IntelliPen and customised system features. Engaging with our training team when required.
• Creating documentation for clients and for internal use where appropriate.
• Support in the software release process when required.
• Support in the software upgrade process when required.
• Build credibility with team members and all internal and external clients.

Qualifications

• Experience in implementing software systems
• Adaptable and agile
• Be a responsible and reliable professional, with a consultative approach
• An understanding of business processes and workflows
• Ability to learn new technologies quickly
• The ability to prioritise, meet deadlines and deliver rapid outcomes
• Confidence to adapt and learn new programmes and systems
• Excellent verbal, written communication and organisational skills
• High degree of numeracy
• Configuring or developing pensions or financial services software
• Microsoft – full Suite
• Managing databases using Microsoft SQL Server Management Studio
• Experience of T-SQL
• Alternative programming knowledge, even if only from developing Excel macros or similar

Benefits

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme
• And many more..