Immunizations (IZ) and Preventive Health (PH), Administrative Specialist

SCDPH-PH Region-Midlands; Lancaster; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A Public Health Agency in Scotland seeks an Administrative Specialist to provide quality customer service to public health clients. Responsibilities include directing clients, processing medical records, and answering inquiries. Candidates should have a high school diploma, relevant clerical experience, and be bilingual in Spanish/English. An excellent benefits package is offered including vacation, sick leave, and the option for hybrid work after six months.

Benefits

15 days Annual Leave

Health, dental, and vision insurance

Retirement benefit choices

Qualifications

• Two years of medical office/clinical clerical office experience required.
• Experience with electronic health and/or medical records preferred.
• Experience with third party insurance billing is a plus.

Responsibilities

• Meet, interview, and direct public health clients.
• Process information for medical records.
• Answer customer care line and schedule appointments.

Skills

Customer service

Bilingual in Spanish/English

Advanced computer skills

Education

High School diploma or GED

Associates’ Degree in Secretarial Science

Job description

Careers at DPH

Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under the supervision of the Administrative Assistant, the Administrative Specialist will meet, interview, and direct public health clients in accordance with the Preventive Health (PH) and Immunization (IZ) programs and agency policies. The employee will provide quality customer service, following established guidelines around cultural competency and maintaining confidentiality.

Client Services

• Meet, interview, and direct public health clients in accordance with Preventive Health (PH) and Immunization (IZ) program procedures and agency policies.
• Process information to complete medical records and enter all client information into applicable electronic applications.
• Answer the customer care line and all calls to schedule appointments and answer inquiries concerning services.
• Screen and update eligibility based on program requirements.
• Position may require periodic standing and lifting up to thirty (30) pounds.

Training and Development

• Attend relevant program and agency training and meetings.
• Periodic review of the necessary materials used to provide services and ensure proper handling.
• Prepare and submit departmental reports.

Emergency Preparedness

In accordance with the State's Disaster Plan, which includes hazardous weather, DPH employees may be required to work in times of an emergency or disaster.

State Minimum Requirements

A high school diploma. Related clerical experience may be substituted for a high school diploma.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements

High School diploma or GED and two (2) years of medical office/clinical clerical office experience which includes public contact or an Associates’ Degree in Secretarial Science or a related field and one (1) year of medical office/clinical clerical office experience; must have advanced computer skills and office equipment knowledge.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Bilingual in Spanish/English; one (1) year experience with electronic health and/or medical records; and one (1) year experience with other third party insurance billing.

EEO

The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited to lactation), national origin, age (40 or older), disability, or genetic information.

Reasonable Accommodation

Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn’t impose an undue hardship or pose a direct threat to the health and safety of others.

State Disaster Plan

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

Driving Record

If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

Immunization

All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

Benefits and Hybrid Work

• The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes: 15 days Annual (Vacation) Leave, 15 days Sick Leave, 13 Paid Holidays, Paid Parental Leave, health/dental/vision/long-term disability and life insurance for employees, spouse, and children. Information available here.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation).
• Retirement benefit choices: State Retirement Plan (SCRS) and State Optional Retirement Program (State ORP).
• Hybrid Work: The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions.