Imaging Supervisor (2pm - 10pm)

Iron Mountain; Kilsby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading information management firm is seeking a Digital Solutions Operations Supervisor in the United Kingdom to oversee document logistics and ensure operational excellence. This role, based in Rugby, involves managing a team, monitoring service delivery, and promoting continuous improvement. Ideal candidates will have experience in document scanning and logistics, demonstrating strong operational leadership. Benefits include a competitive salary, annual bonus, and comprehensive medical insurance.

Benefits

Private Medical Insurance

Annual bonus

Pension scheme with 6.5% contribution

23 days annual leave + bank holidays

Dental Insurance

Fitness membership discounts

Qualifications

• Previous experience within document scanning & logistics, data processing or similar environment.
• Proven Operational Leadership in document logistics or similar environment.

Responsibilities

• Oversee document logistics, preparation, scan conversion, and post-scan processes.
• Promote operational excellence and personnel management.
• Monitor and update service delivery plans and performance.

Skills

Client Relationship Management

Planning & Forecasting

Quality Assurance & Process Improvement

Financial Management

Proven Operational Leadership

Job description

We are currently seeking a dedicated, people orientated individual to fill the role of Digital Solutions Operations Supervisor at our Rugby location. Shifts for this role are Monday to Friday, 37.5 hours per week between 2pm to 10pm As a key management figure, you'll be responsible for overseeing document logistics, preparation, scan conversion, and post-scan processes in both general and secure production environments. Your role will be crucial in ensuring optimal facility performance, adherence to operational processes, and attainment of commercial goals while upholding full compliance with local legislation and IME procedural requirements.

Responsibilities

• Promote and maintain a high standard of operational excellence and personnel management, supervising all operational activity and operational personnel within the agreed upon parameters;
• Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts or commercial objectives;
• Keep relevant colleagues updated on all operational or supply chain issues, productivity improvements achieved, service improvements achievements and cost savings initiatives;
• Agree, monitor and update on a regular basis a service delivery plan that commercially maximises the facility's resources whilst meeting or exceeding client expectations
• Agree and continually monitor/update a pipeline forecast and work-in-progress stream in relation to all service deliverables for the facility.
• Set, monitor and continually seek to improve operational performance (staff contribution and service deliverables); share best practices with colleagues, through regular performance reviews and feedback
• Ensure that specific and detailed SOP workflows are communicated effectively to all subordinate employees; ensure compliance by effectively training and equipping employees, and maintaining evidential training records
• Previous experience within document scanning & logistics, data processing or similar environment
• Proven Operational Leadership in document logistics or similar environment
• Client Relationship Management
• Planning & Forecasting
• Quality Assurance & Process Improvement
• Financial Management
• Iron Mountain's Digital Business Unit transforms physical records into accessible digital formats, streamlining business operations. We provide comprehensive digital information management solutions, including scanning, indexing, and secure storage, supporting our customers' digital transformation

Qualifications

• Previous experience within document scanning & logistics, data processing or similar environment
• Proven Operational Leadership in document logistics or similar environment
• Client Relationship Management
• Planning & Forecasting
• Quality Assurance & Process Improvement
• Financial Management

Benefits

• Consistent Schedule: Monday to Friday, 37.5 hours per week, operational hours being between 2pm to 10pm
• Competitive Salary + Annual Bonus Rewarding your expertise and dedication.
• Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
• Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.