Imaging Booking Administrator (BANK) | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent NHS Foundation Trust in the UK is looking for a dedicated individual to join their Radiology department. The role involves welcoming patients, managing queries, and ensuring accurate data entry into the CRIS/PIMS systems. Candidates will need flexible communication skills and the ability to handle sensitive situations with professionalism. The Trust is committed to recruitment based on core values and offers strong support for staff development and well-being. This is a great opportunity within a growing healthcare setting.

Benefits

Access to training and development programs

Inclusive recruitment practices

Supportive work environment

Qualifications

• Experience in a patient-facing role within a healthcare setting.
• Ability to handle distressed patients with professionalism.
• Proficiency in managing basic clinical guidance for non-routine requests.

Responsibilities

• Welcome patients and provide directions at reception.
• Handle patient queries sensitively by phone and in person.
• Check patient details and referral information on arrival.
• Schedule appointments considering medical conditions.
• Monitor patient waiting times and elevate issues to management.

Skills

Flexible communication skills

Sensitivity in handling patient queries

Knowledge of imaging modalities

Initiative in evaluating requests

Tools

CRIS/PIMS System

ICE System

CMIS Maternity System

Job description

Previous Applicants Need Not Apply

• Welcome and receive patients attending the X‑ray department, working on rotation across main reception, ultrasound, Cauldwell, and CDC (North Wing) areas within Radiology.
• Operate Radiology information systems (CRIS/PIMS) accurately and efficiently.
• Liaise with medical, technical, and support staff to ensure the smooth delivery of the imaging service.

Please refer to the full Job Description for further details.

Welcome patients on arrival at reception, providing clear directions to the appropriate waiting area. Handle patient queries sensitively and discreetly, both in person and by telephone. Use specialist knowledge of imaging modalities to advise patients on preparation, including whether they need to change, and offer assistance as required. Employ flexible communication skills to overcome barriers to understanding, referring to professional staff when necessary. Occasionally manage situations involving distressed, unwell, or aggressive patients and their relatives with professionalism and empathy.

Check referral information and personal details with patients on arrival, entering new data or updating existing records on the Radiology information system (CRIS/PIMS), ensuring accuracy and avoiding duplication. Assess baseline requirements on imaging requests, confirming correct patient and clinical information and appropriateness of the request. Use initiative, guided by departmental protocols, to evaluate non‑routine requests and provide basic clinical guidance where necessary.

Monitor patient waiting times proactively, ensuring appointment sessions are fully utilised to prevent breaches of waiting list targets. Identify potential issues early and elevate possible solutions to the manager to maintain smooth service delivery.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience – we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values‑based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone; we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Schedule patient appointments on CRIS (Radiology computer system), taking into account medical conditions such as diabetes and upcoming clinic commitments. Arrange associated requirements including patient admission for imaging procedures, booking transport, and securing translators. For certain examinations, check menstrual cycle dates and provide straightforward clinical information to patients where appropriate.

Maintain continuous use of Imaging Department systems (ICE and IPM) to register patients, track files, manage appointments, and update records for those who do not attend. Undertake routine housekeeping tasks, including backups of the CRIS system. Use the CMIS Maternity system to verify patient details as required.

This advert closes on Wednesday 31 Dec 2025