Imaging Booking Administrator (BANK)

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

A leading NHS Trust in England is seeking a dedicated individual for patient management within the Radiology department. This role involves welcoming patients, handling queries, and ensuring accurate data handling in Radiology systems. Candidates will utilize their skills to manage patient information and assist with queries, all within a supportive environment that values training and development. The Trust prioritizes care quality and staff well-being, offering a unique opportunity for career growth.

Benefits

Access to training and development programs

Supportive team environment

Commitment to diversity and inclusion

Qualifications

• Familiarity with medical imaging and patient care protocols.
• Ability to manage sensitive patient situations with professionalism.
• Experience in using hospital information systems is advantageous.

Responsibilities

• Welcome and assist patients at the X-ray department reception.
• Utilise Radiology information systems accurately.
• Liaise with medical and support staff for service delivery.
• Assess and check patient information and imaging requests.
• Monitor patient waiting times and service delivery.

Skills

Communication skills

Patient management

Use of CRIS/PIMS

Empathy

Job description

Previous Applicants Need Not Apply

• Welcome and receive patients attending the X‑ray department, working on rotation across main reception, ultrasound, Cauldwell, and CDC (North Wing) areas within Radiology.
• Operate Radiology information systems (CRIS/PIMS) accurately and efficiently.
• Liaise with medical, technical, and support staff to ensure the smooth delivery of the imaging service.

Please refer to the full Job Description for further details.

Welcome patients on arrival at reception, providing clear directions to the appropriate waiting area. Handle patient queries sensitively and discreetly, both in person and by telephone. Use specialist knowledge of imaging modalities to advise patients on preparation, including whether they need to change, and offer assistance as required. Employ flexible communication skills to overcome barriers to understanding, referring to professional staff when necessary. Occasionally manage situations involving distressed, unwell, or aggressive patients and their relatives with professionalism and empathy.

Check referral information and personal details with patients on arrival, entering new data or updating existing records on the Radiology information system (CRIS/PIMS), ensuring accuracy and avoiding duplication. Assess baseline requirements on imaging requests, confirming correct patient and clinical information and appropriateness of the request. Use initiative, guided by departmental protocols, to evaluate non‑routine requests and provide basic clinical guidance where necessary.

Monitor patient waiting times proactively, ensuring appointment sessions are fully utilised to prevent breaches of waiting list targets. Identify potential issues early and escalation with possible solutions to the manager to maintain smooth service delivery.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.

For further details / informal visits contact:
Name: Robbie Barrett
Job title: CT Modality Manager
Email address: [e-mail]
Telephone number: 01234 355122