IMA Appointment Services Advisor

Anglian Water Services Ltd; Remote; GBP 30,000; Full time

Job summary

A leading water services company is looking for a Customer Side Leakage Agent to support efficient water use and improve customer outcomes. The role involves resolving customer-side water leaks using smart meter technology. Candidates must have strong communication skills and expert knowledge of SAP and Puzzel booking methods. The position offers a salary of £29,820 per year and comes with benefits such as a bonus scheme, private health care, and flexible leave options.

Benefits

Bonus scheme

Private health care

Competitive pension scheme

Up to 26 days annual leave

Flexible benefits to support wellbeing

Qualifications

• Ability to work remotely and visit customers virtually.
• Understanding of the regulatory and operating environment.
• Proactive in continuous improvement and process ownership.

Responsibilities

• Take ownership and follow issues through to resolution.
• Communicate clearly, honestly, and with empathy.
• Actively look for ways to improve processes.
• Develop relationships that build trust.

Skills

Strong verbal and written communication skills

Expert knowledge of SAP

Expert knowledge of Puzzel booking methods

Commercial thinking

Experience with customers across multiple channels

Proactive in continuous improvement

Tools

SAP

Oracle

Job description

Job Overview

We’re looking for a Customer Side Leakage Agent to join our IMA OMC team in a vital technical and customer‑focused role. Using smart meter technology, you will help detect, investigate and resolve customer‑side water leaks to support efficient water use and improve customer outcomes.

Responsibilities

• Takes ownership and follows issues through to resolution
• Communicates clearly, honestly and with empathy
• Adapts communication style to suit different audiences
• Uses data and insight to make informed decisions
• Actively looks for ways to improve how things are done
• Ensures ideas are implemented to drive continuous improvement
• Engages and supports process improvements to maximise first‑time resolution for internal and external customers
• Uses excellent communication skills
• Think commercially
• Understand regulatory and operating environment
• Translate technical knowledge to others
• Resolve issues or provide clear handover
• Take ownership of problems or requests and explain what will be done
• Develop relationships that build trust through respect, sensitivity and sharing knowledge
• Be open and honest in dealings with others

Qualifications

• Strong verbal and written communication skills
• Expert knowledge of SAP and Puzzel booking methods
• Basic understanding of Oracle
• Experience working with customers across multiple channels (phone, email, social media, self‑service)
• Ability to work remotely and visit customers virtually
• Understanding of regulatory and operating environment
• Commercial thinking and ability to translate technical knowledge
• Proactive in continuous improvement and process ownership

Salary

£29,820 per year – permanent full‑time – remote

Benefits

• Bonus scheme
• Private health care
• Competitive pension scheme
• Up to 26 days annual leave rising with length of service
• Flexible benefits to support wellbeing