ICT Technician - Education Sector

Constant Recruitment Ltd; Minster; On-site; GBP 28,000 - 33,000; Full time

Job summary

A well-established managed IT services provider is seeking an ICT Technician to provide IT support in local schools across Kent. The role involves acting as the main point of contact for IT issues, managing hardware and software, and supporting staff and students. Ideal candidates will have proven IT support experience, excellent communication skills, and a proactive attitude. Benefits include training opportunities, holiday entitlement rising to 33 days, and life assurance. This position is based on-site at a school in Thanet.

Benefits

28 days' holiday, rising to 33 days

Life assurance

Technical development opportunities

Qualifications

• Proven IT support experience, ideally within an education setting.
• Familiarity with networking protocols like TCP/IP, DNS, DHCP.
• Experience supporting hardware and software used in schools.

Responsibilities

• Act as the main point of contact for IT support at your assigned school.
• Troubleshoot hardware and software issues quickly and efficiently.
• Manage and maintain safeguarding systems and cybersecurity tools.

Skills

IT support experience

Strong knowledge of Windows

Communication skills

Proactive mindset

Tools

Google Workspace

Microsoft Server

Active Directory

Job description

ICT Technician – Education Sector

Location : Thanet, Kent

Salary : Up to £33,000 (depending on experience)

Are you currently working in IT Support within the education sector?

Do you enjoy being the go-to person for everything tech-related on site?

Would you like to join a supportive IT company that values training, development, and progression?

This role offers the chance to be based on-site at a local school in Thanet, providing day-to-day IT support and becoming the trusted technical contact for staff and students alike. While you will be mainly based at one site, you may occasionally visit two other nearby schools, so a full driving licence and access to your own vehicle are essential.

You will be part of a wider team that supports several schools in the area, providing a mix of 1st to 3rd line support. The environment is friendly, fast-paced, and varied — no two days are quite the same.

What you will be doing

• Acting as the main point of contact for IT support at your assigned school
• Building strong working relationships with teaching and support staff
• Troubleshooting hardware and software issues quickly and efficiently
• Managing and maintaining safeguarding systems and cybersecurity tools
• Supporting desktops, laptops, printers, peripherals, and classroom technology
• Administering networks, user accounts, and servers
• Assisting with telephony, Wi‑Fi, and connectivity issues
• Working with colleagues at nearby schools to share knowledge and ensure consistent service

What we are looking for

• Proven IT support experience (ideally within an education setting)
• Strong knowledge of Windows, Google Workspace, and Apple technologies
• Familiarity with Microsoft Server, Active Directory, and networking (TCP / IP, DNS, DHCP)
• Experience supporting a range of hardware and software used in schools – e.g. SIMS, PaperCut, or safeguarding tools
• Excellent communication and customer service skills – calm under pressure and approachable
• A flexible, proactive mindset and willingness to learn

Desirable

• Knowledge of Jamf, Apple School Manager, or Chromebook management
• Experience with VLANs, VPNs, Firewalls, and routers
• Understanding of safeguarding principles and IT compliance within education

The company

You will be joining a well-established managed IT services provider with a strong reputation for supporting schools and businesses across Kent and beyond. They invest heavily in staff training and offer genuine opportunities to grow your skills through external qualifications and on-the-job development.

Benefits

• 28 days’ holiday (including bank holidays), rising each year up to 33 days
• Life assurance and virtual GP services
• A friendly, professional team culture and ongoing technical development
• Enhanced DBS check provided

If you have solid IT support experience, ideally gained within an education environment, and enjoy being hands‑on in a busy school setting, this could be a great opportunity.

To apply or find out more, get in touch today.