ICT Technician

North East Lincolnshire Council; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government council in the United Kingdom is seeking an ICT Technician to join their team. The successful candidate will provide outstanding customer service, support a variety of ICT needs, and diagnose technical issues. This primarily office-based role allows for occasional home working. Ideal applicants will have a strong technical mindset and excellent communication skills, aiming to contribute to continuous service improvement.

Qualifications

• Strong technical mindset with a proactive approach to problem-solving.
• Confident communication with users at all levels.
• Commitment to continuous improvement and excellent service.
• Ability to stay focused and flexible in a fast-paced setting.

Responsibilities

• Deliver outstanding customer service, supporting users with various ICT needs.
• Diagnose and resolve software, hardware, networking, and telephony issues.
• Gather and analyze data for policy and system improvements.
• Work predominantly from the office with occasional home working.

Skills

Technical mindset

Problem-solving

Communication

Team collaboration

Job description

Overview

This ICT Technician role is a key part of the ICT & Digital service at North East Lincolnshire Council. You’ll be part of a 13-person team, working closely with Senior and Advanced Technicians to deliver high-quality operational support. The role is central to maintaining and improving ICT services across the council, aligned with our ICT strategy and commitment to continuous service improvement.

Responsibilities

• Be the go-to person for delivering outstanding customer service, supporting users with a wide variety of ICT needs.
• Diagnose and resolve issues with software, hardware, networking, or telephony, or collaborate with colleagues to tackle more complex technical challenges.
• Gather and analyse data to inform policy and system improvements and help shape the future of ICT services.
• Contribute to a blended working approach, with predominantly office-based duties and occasional home working in line with service needs.

Who we are looking for

• Strong technical mindset with a proactive approach to problem-solving.
• Confident communication with users at all levels and ability to thrive in a collaborative team environment.
• A commitment to continuous improvement and delivering excellent service.
• Ability to stay focused and flexible in a fast-paced setting with shifting priorities.

Why join us

Because this isn’t just a job. It’s a chance to be part of a diverse team that keeps the council connected, up to date and able to work effectively. You’ll join a supportive, forward-thinking group that values your ideas, your skills, and your drive to make a difference.

We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.

Role details

This role is a blended working role (the duties of the role will require a blend of mainly office-based working due to the front-facing nature, with occasional home working in line with needs of the service).

For more information please contact:
ICT Team Manager, Gemma Winn via [e-mail]

To apply please note the Apply Now instruction; exact mechanism will be provided in the application portal.