ICT Technician

AWD online; Coventry; On-site; GBP 26,000 - 30,000; Full time

Job summary

An educational organization in Coventry is seeking an ICT Technician to provide crucial technical support and maintain ICT systems. This role involves troubleshooting, managing infrastructure, and improving services across multiple sites. Ideal candidates will possess strong technical knowledge and excellent communication skills, ensuring a secure and reliable ICT environment for staff and students.

Benefits

Professional development opportunities

Competitive rates of pay

Flexible Working Arrangements

Qualifications

• Experience with Microsoft Windows, Active Directory and cloud‑based services.
• Able to communicate clearly with a wide range of users.
• Strong troubleshooting, analysis and organisational skills.

Responsibilities

• Deliver first and second line IT support to staff and students.
• Manage, maintain and support core systems and hardware.
• Assist with Active Directory, Group Policy and network configurations.

Skills

Strong Technical Knowledge

Excellent Communication Skills

Problem Solving Ability

Confident ICT User

Collaborative Approach

Job description

ICT Technician

A great opportunity for an ICT Technician with strong troubleshooting, infrastructure and systems support skills across Microsoft Windows, Active Directory and cloud technologies.

SALARY: £26,243 to £29,838 per annum + Benefits

LOCATION: Coventry, West Midlands – Predominantly within the Trust with a requirement to travel to undertake work at other schools if required

JOB TYPE: Full‑Time, Permanent

WORKING HOURS: 08:00 to 16:00 Monday to Thursday, 08:00 to 15:30 Friday

Job Overview

We have a fantastic new job opportunity for an ICT Technician supporting the delivery of a high-quality ICT service that enables excellent outcomes for students.

As an ICT Technician you will maintain and develop ICT systems, networks and software across multiple sites, ensuring a reliable, secure and efficient ICT environment.

The ICT Technician will also provide second‑line support, troubleshoot technical issues, complete upgrades, contribute to ICT projects and promote best practice across the organisation.

Duties

• Providing Technical Support: Deliver first and second line IT support to staff and students
• Maintaining ICT Infrastructure: Manage, maintain and support core systems and hardware
• Supporting Network Services: Assist with Active Directory, Group Policy and network configurations
• Implementing Improvements: Recommend and carry out upgrades, patches and reconfigurations
• Ensuring Safety and Security: Maintain high standards of ICT security, filtering and monitoring
• Supporting Teaching and Learning: Provide in‑class ICT support and prepare ICT resources
• Contributing to Projects: Support and manage assigned ICT development projects
• Developing Procedures: Create and maintain ICT processes, documentation and training materials
• Promoting Best Practice: Work professionally and in line with organisational values and safeguarding policies

Candidate Requirements

Essential

• Strong Technical Knowledge: Experience with Microsoft Windows, Active Directory and cloud‑based services
• Excellent Communication Skills: Able to communicate clearly with a wide range of users
• Problem Solving Ability: Strong troubleshooting, analysis and organisational skills
• Confident ICT User: Experience supporting hardware, software and network infrastructure
• Collaborative Approach: Able to work independently and as part of a wider team
• Professional Standards: Able to maintain confidentiality and follow safeguarding procedures

Desirable

• Knowledge of Educational ICT: Understanding of SIMS, SharePoint or virtual learning environments
• Infrastructure Skills: Knowledge of backup systems, virtualisation, firewalls and web filtering
• Project Experience: Ability to support ICT improvement and development projects
• Additional Technical Skills: Familiarity with mobile device management and deployment tools

Benefits

• Competitive rates of pay
• Professional development opportunities
• Career pathways across the organisation
• Teacher / Local Authority Pension Scheme
• Online retail discount
• Employee Assistance Programme
• Family Friendly policies
• Flexible Working Arrangements

The successful candidate will be subject to an enhanced DBS check and Social Media check.

Apply Today…

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JOB REF: AWDO-P14128