ICT Technical Support Analyst – Desktop & Mobile Devices

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Technical Support Analyst to deliver exceptional support in an Acute Hospital environment. The role involves desktop support for over 10,000 systems, hardware/software support using the ITIL framework, and basic network troubleshooting. Candidates should have excellent technical, interpersonal, and communication skills, along with a valid UK driving licence. There will be opportunities for development in a growing team where patient care is prioritized.

Benefits

Access to learning and development opportunities

Exciting work environment

Hands-on experience

Qualifications

• Excellent technical, interpersonal, and communication skills are essential.
• Ability to work as part of a large team and independently.
• A UK driving licence is essential for this post.

Responsibilities

• Provide desktop support to over 10,000 desktops.
• Deliver end-user hardware and software support using the ITIL framework.
• Undertake installation and commissioning of ICT equipment.
• Use the ServiceNow system for incident and change management.

Skills

Technical skills

Interpersonal skills

Communication skills

Basic network troubleshooting

Tools

ServiceNow

Windows 11

iOS

Job description

A leading healthcare provider in the UK is seeking a Technical Support Analyst to deliver exceptional support in an Acute Hospital environment. The role involves desktop support for over 10,000 systems, hardware/software support using the ITIL framework, and basic network troubleshooting. Candidates should have excellent technical, interpersonal, and communication skills, along with a valid UK driving licence. There will be opportunities for development in a growing team where patient care is prioritized.