ICT Support Officer

East Cambridgeshire District Council; Ely; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Ely is seeking a proactive ICT Support professional to deliver hardware and software support. The ideal candidate will have an IT-related degree and 2-3 years of experience in managing business application support. Flexible working options are available. Benefits include childcare schemes and extensive training programs.

Benefits

Flexible working

Childcare scheme

Training and development

Occupational health programme

Holiday and sickness scheme entitlements

Qualifications

• 2-3 years of proven experience in an ICT setting.
• Experience covering the full lifecycle of business application support.

Responsibilities

• Deliver support for the council’s hardware and software infrastructure.
• Collaborate closely with the ICT Support Team Leader.
• Liaise with ICT Support and helpdesk Team and third-party organisations.

Skills

Customer focus

Project management

Teamwork

Education

IT-related degree or equivalent

Job description

In this role you will work within the ICT Service team, delivering support for the council’s hardware and software infrastructure. You’ll collaborate closely with the ICT Support Team Leader and liaise effectively with the ICT Support and helpdesk Team and third‑party organisations.

We are seeking a proactive, self‑starter who is customer focused. You will be comfortable managing individual projects, but also value teamwork and supporting the wider business.

You’ll have an IT‑related degree (or equivalent qualification) and 2–3 years of proven experience in an ICT setting, covering the full lifecycle of business application support (planning, installation, maintenance).

This role will be based at The Grange, Nutholt Lane, Ely and is supported by our flexible working policy.

Benefits

In return, the council offers a range of benefits including:

• flexible working
• childcare scheme (in approved cases)
• training and development
• occupational health programme
• holiday and sickness scheme entitlements

If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard.

For an informal discussion regarding the post please contact Simon Pollard or Karen Wright on 01353 665555.

Adverts for posts that don’t require a DBS check or a Basic DBS check

This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended 2023) and therefore applicants are required to declare all unspent cautions and/or convictions. You can find more details about our policies for ex‑offenders in the Recruitment Policy available on the on the website.

Closing date for completed applications is: Friday 5 December 2025

The selection process will be held: week commencing Monday 15 December 2025

Please note that only candidates selected for interview will be contacted by the HR Department with the confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.

The council is an equal opportunities employer and operates a no smoking policy.