ICT Support Manager

Burton Bolton & Rose Recruitment Services Ltd; Watford; On-site; GBP 48,000; Full time

Job summary

A prominent recruitment agency in Watford is seeking an ICT Support Manager. This role offers excellent progression opportunities and involves supporting users on-site and remotely across the UK. Responsibilities include managing helpdesk functions, solving technical issues, and overseeing a team of engineers. Competitive salary of £48,000 plus benefits is available.

Benefits

Pension

Parking

Responsibilities

• Assisting with providing support for users based on-site and at remote locations throughout the UK.
• Managing busy helpdesk function and overseeing calls from users requiring IT support.
• Solving problems at ‘first call’ where possible or coordinating engineering support for users.
• Producing job sheets and allocating work to be completed to team of field-based engineers.
• Providing support for hardware, software, services, tablets, Androids and Windows phones.
• Tracking jobs being completed on system from instigation point through to successful completion.

Job description

ICT Support Manager – Watford, Hertfordshire – £48,000 + Pension + Parking

This is an excellent role for an ICT Support Manager who is seeking a new role with a very successful and exciting organisation, there will be plenty of opportunity for progression in this role.

Responsibilities

• Assisting with providing support for users based on-site and at remote locations throughout the UK
• Managing busy helpdesk function and overseeing calls from users requiring IT support
• Solving problems at ‘first call’ where possible or co-ordinating engineering support for users
• Producing job sheets and allocating work to be completed to team of field based engineers
• Providing support for hardware, software, services, tablets, Androids and Window phones
• Tracking jobs being completed on system from instigation point through to successful completion

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