ICT Senior Support Officer (Full Time) (Permanent) - REN13542

Renfrewshire Council; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local government authority in the United Kingdom is seeking an experienced ICT Senior Support Officer. This role involves delivering administrative support to the ICT Support Team and managing hardware and software assets. The ideal candidate will be highly motivated, with strong communication and leadership skills, and will have a degree or equivalent experience. Prior experience in managing staff and performance management within a busy ICT environment is essential. Training will be provided for role-related tasks.

Qualifications

• Experience of managing staff in busy ICT environment.
• Knowledge of service asset lifecycle management including inventory and usage.
• Experience with call handling and administrative tasks.

Responsibilities

• Support the ICT Support Team Manager in delivering administrative support.
• Manage hardware and software asset management.
• Develop new processes in line with organizational changes.

Skills

Leadership

Interpersonal skills

Performance management

Conflict management

Communication

Education

Degree level education or equivalent experience

Financial or Business Management Qualification

Job description

Advert

We are recruiting an ICT Senior Support Officer to join our existing ICT Support Team, supporting the ICT Support Team Manager to deliver administrative support to the wider ICT service and hardware and software asset management support to the Council as a whole (please note this is not a technical engineer support role).

We are seeking someone who is highly motivated with a ‘can do’ attitude, with the ability to work under pressure and it is desirable you have experience of managing staff to meet the demands of a busy ICT service managing the various support areas, i.e. hardware and software management, ticket handling, performance management and administrative services.

It is essential you are Educated to degree level or have equivalent experience, aswell as experience of performance management regimes, and experience of call handling and administrative tasks.

You must have knowledge of the management of the lifecycle for service assets (hardware, software, knowledge, warranties etc) including inventory, usage and disposal and knowledge of working with and taking ICT related calls.

You should be an effective communicator, with effective leadership, interpersonal and influencing skills with the ability to manage conflict, motivate staff and develop effective working relationships with management and staff from a variety of backgrounds and disciplines.

Training will be provided across the variety of tasks required for this role and there will be opportunities to develop new processes in line with our recent new ways of working.

It is also desirable that you have a Financial or Business Management Qualification and have previous experience working in Local government environment.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk