ICT Senior Analyst (Applications)

New Forest District Council Careers; Lyndhurst; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local government organization in Lyndhurst is seeking an ICT Senior Analyst to drive digital transformation initiatives and enhance customer experience through technology. The ideal candidate will lead and develop council applications, provide technical guidance, and work collaboratively with teams to address IT needs. Join us to play a crucial role in reshaping our services and operations.

Qualifications

• Experience in leading technical support and development of applications.
• Proven ability to provide expert technical advice.
• Strong understanding of digital transformation projects.

Responsibilities

• Lead the support, development, and enhancement of key council applications.
• Provide expert technical advice and guidance.
• Support digital transformation projects to improve customer experience.

Skills

Technical advice

Problem-solving

Collaboration

Job description

Ready for a New Challenge? Join Us in Driving Digital Transformation!

New Forest District Council ?is embarking on an ambitious? Digital Transformation ?journey to support our? Future New Forest ?strategy. Our goal? To reshape how we serve our communityenhancing customer experience, safeguarding ourfinances, and embedding sustainability at the heart of everything we do.

Were looking for a passionate and skilled? ICT Senior Analyst ?to join our? Applications Development team . If you're excited by the idea of using technology to make a real difference, this could be the perfect role for you.

What Youll Be Doing

As an ICT Senior Analyst, youll play a key role in delivering smarter, more efficient services by :

• Leading the support, development, and enhancement of key council applications.
• Providing expert technical advice and guidance across the organisation.
• Supporting digital transformation projects that improve customer experience and reduce manual processes.
• Collaborating with ICT teams to proactively improve systems and respond to technical issues.
• Designing and implementing secure, high-performing IT solutions.
• Troubleshooting complex 2nd and 3rd line support issues.
• Working closely with stakeholders to understand and meet their IT needs.

Kee...