ICT Officer - MOR11385

Moray Council; United Kingdom; On-site; GBP 28,000 - 38,000; Full time

Job summary

A local government authority in the United Kingdom is seeking an ICT Officer to manage ICT infrastructure and support various departments across the Council. The role involves assisting in system development, service delivery, and troubleshooting. Candidates should hold an HNC/HND in a relevant field and have experience in ICT support. The salary ranges between £28,520 and £37,625. This position offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Relevant computer qualifications or short courses.
• Experience working in a multi-site ICT environment.
• Ability to communicate effectively.
• Organized with a rational approach to work.

Responsibilities

• Assist in developing ICT systems.
• Support the delivery of infrastructure services.
• Manage and administer ICT contracts and projects.

Skills

Desktop PC's and Laptops Support

Troubleshooting technical issues

Active Directory management

Microsoft Server technologies

Linux

Networking Infrastructure

Education

HNC/HND in relevant subject

Tools

Microsoft Windows 10

Citrix XenApp/XenDesktop

VMware

Job description

Job Description

MORAY COUNCIL

FINANCE, STRATEGY & TRANSFORMATION

ELGIN, MORAY

ICT Officer

Grade 5/7 (£28,520 - £37,625)

We are currently looking for enthusiastic, and customer focused team players to join the ICT Infrastructure Team. The team is responsible for managing the ICT infrastructure (server, network, and desktop), the provision of the ICT Servicedesk function to all departments across the Council, as well as enterprise security and compliance. In total, the team supports around 90 remote sites; this includes the Council’s 8 secondary schools and 44 primary schools.

Two of the posts (1 x Permanent and 1 x Temporary), are in the ICT Support Team, with a focus on desktop provision, as well as general ICT support. The other permanent post is in the Server & Network Team, with the main focus on supporting the server infrastructure.

You will ideally hold an HNC/HND (or equivalent) in a relevant subject and will have some experience of working in a multi‑site environment. You will also have good knowledge and experience of supporting a wide range of hardware and software, preferably in a local government environment.

Knowledge and experience of some of the following areas would be a distinct advantage.

ICT Support Team

• Desktop PC’s, Laptops and Thin Clients
• Microsoft Windows 10 and Office 2016 / 365
• Imaging PCs\Laptops\VDI
• Assisting with upgrades and testing of patches, updates, and new software
• Troubleshooting and research of technical issues
• Applications running on PC’s, Laptops, Citrix XenApp and XenDesktop
• Knowledge of Local Government applications
• Active Directory user account management
• Mailbox management and support
• Administration and support of Telephone Systems
• Networking Infrastructure and troubleshooting

ICT Server & Network Team

• Microsoft Server technologies
• Active Directory
• Backup Software
• Citrix XenApp\XenDesktop
• Enterprise storage solutions
• Linux
• Microsoft Entra 365
• TCP/IP, DHCP, DNS
• VMware virtual estate

PLEASE NOTE:

The job description for this post is generic and covers all disciplines within the ICT function at the ICT Officer level. The skill sets and experience required for these vacancies are set out in the text above.

Requirements

1. Assist in the development and implementation of ICT systems.
2. Assist with service delivery in relation to Infrastructure, Operation and User Support.
3. Assist, where appropriate, in strategy and planning initiatives with regard to the specified function of the service area.
4. Assist, where appropriate, in management and administration with regard to ICT contracts, projects and resources.
5. Adopt and promote council policies.
6. Any other duties.

Responsibilities

To assist the ICT Team Leaders to ensure that the ICT service meets the needs of the Council and is delivered as effectively and efficiently as possible.

The Individual

• Experience in a computer related environment
• * Higher Computing or computer related short courses
• Ability to plan, schedule and monitor own work within short time horizons
• Rational and organised approach to work
• Understand and use appropriate methods, tools and applications
• Ability to absorb and process technical information
• Ability to communicate fluently
• Ability to work well as part of a team
• Ability to transport items of computer equipment in line with health and safety requirements.

Closing Date: 19th December 2025

Salary: £28,520.05

Hourly Rate: £15.13

Hours per Week: 35.26 hours

For all enquiries please contact Graham Cooper 01343 563212