ICT Business Analyst HIWFRS622692

Hampshire County Council; England; On-site; GBP 36,000 - 39,000; Full time

Job summary

A local government authority in the UK is seeking a skilled ICT Business Analyst. The role involves turning data into actionable business solutions, optimizing ICT systems, and supporting various projects. Ideal candidates will possess strong analytical and communication skills, along with the ability to engage with diverse stakeholders. This position offers a salary range of £36,363 - £38,220 per annum with a permanent contract.

Qualifications

• Skilled ICT Business Analyst to work with users and ICT staff.
• Experience in defining and documenting requirements.
• Ability to support user acceptance testing and produce training materials.

Responsibilities

• Act as a key liaison between ICT, its customers and users.
• Define and document business functions, processes, and requirements.
• Ensure system designs deliver benefits while meeting compliance standards.

Skills

Analytical skills

Strong communication

Team player

Negotiation skills

Job description

ICT Business Analyst HIWFRS622692

Salary Range: £36,363 - £38,220 per annum
Work Location: HIWFRS HQ, Eastleigh
Hours per week: 37
Contract Type: Permanent
Closing Date: 12 December 2025

The Role:

We're looking for a skilled ICT Business Analyst to join our team. Use your analytical expertise to turn data into business solutions and support strategic decisions.

As an ICT Business Analyst, you'll help staff optimise current ICT systems and assist with new projects and implementations. The role involves supporting solution delivery, testing, and customer sign-off.

You will:

• Act as a key liaison between ICT, its customers and users, promoting new technology and the ICT team.
• Define and document business functions, processes, and requirements.
• Consult with stakeholders to understand business needs, objectives, and operational procedures.
• Ensure system designs deliver benefits while meeting data accuracy, security, and compliance standards.
• Undertake gap analysis and prioritise developments aligned to the Safety Plan.
• Track and document changes to specifications and tangible business and financial benefits.
• Support user acceptance testing and produce training materials.
• Identify opportunities for process improvement and assist in preparing proposals for new solutions.
• Conduct post-implementation reviews to identify lessons learned and compare delivered benefits against expectations.

You will need strong communication skills to work with users and ICT staff, defining and documenting requirements. You will also need to be a team player and be able to demonstrate that you can work on your own initiative, using your skills and experience to work with a wide range of people including the ICT team, staff, and suppliers where your skills in communication and negotiation will be as important as your ICT knowledge.

• Reaching Further - Inspiring and challenging ourselves and others.
• Showing Respect - Fairness, honesty and integrity in everything we say and do.
• Supporting Others - Listening and acting with compassion and empathy.
• Everyone Playing Their Part - Recognising the contribution we all make.

Vetting Requirements:

This post is subject to a Standard DBS Check.

Contact Details for an Informal Discussion:

Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.