Ict Apprenticeship - Peterborough

Evolving Networks; Peterborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

A progressive networking firm based in Peterborough is seeking a Service Desk Apprentice to join their team. This role offers full training and support to ensure you develop your technical and people skills while aiding customers with their IT and connectivity issues. Responsibilities include managing support tickets, providing first-line assistance, and troubleshooting basic IT problems. Following a 12-month apprenticeship, you'll gain a recognized qualification and the chance for a full-time position.

Benefits

30 days annual leave

Friendly working environment

Company-funded social events

Pension scheme

Employee Assistance Programme

Bring-your-dog-to-work days

Free home internet connection

Qualifications

• Willingness to learn and adapt in a fast-paced environment.
• Basic understanding of IT, networking, and connectivity principles.
• Desire to provide excellent customer service.

Responsibilities

• Log, update, and manage support tickets on the service desk system.
• Provide first-line support to customers via phone, email, and remote tools.
• Diagnose and troubleshoot basic IT, connectivity, and network issues.
• Escalate complex problems to senior engineers when required.

Skills

Customer service skills

Basic IT troubleshooting

Communication skills

Job description

We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.

Possibility of a full-time role after the completion of the apprenticeship.

Looking to start a career in IT? Join Evolving Networks as a Service Desk Apprentice. Get full training, support real customers, build technical and people skills, and grow with a friendly, forward-thinking team.

Youll be part of our service desk team, working alongside experienced engineers who support customers with day-to-day IT and connectivity issues. Youll learn how to diagnose problems, speak confidently with customers, and use industry tools while building real-world technical and customer service skills.

Your role will include:

• Logging, updating, and managing support tickets on the service desk system
• Providing first-line support to customers via phone, email, and remote tools
• Diagnosing and troubleshooting basic IT, connectivity, and network issues
• Escalating more complex problems to senior engineers when required
• Communicating clearly with customers to keep them informed of progress
• Learning and following internal processes and best practice procedures
• Developing technical knowledge through hands‑on experience and training

Benefits

• 30 days annual leave, including bank holidays, with increases linked to length of service
• Open, friendly, and supportive working environment
• Regular company‑funded social events such as curry nights, BBQs, and Christmas parties
• Company pension scheme with Royal London
• Employee Assistance Programme offering mental health, well‑being, and financial support
• Bring-your-dog-to-work days
• Full training and ongoing support throughout the apprenticeship
• Free home internet connection on successful completion of the apprenticeship

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We're privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose, and in turn help organisations and wider industry meet the challenges of a changing operating environment.

On completion of this 12-month apprenticeship, you will have gained your Information Communications Technician Level 3 Apprenticeship Qualification.

Monday-Friday (08:00-17:00).