ICC Service Development Officer | North West Ambulance Service NHS Trust

North West Ambulance Service; Bolton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare trust is seeking a passionate Service Development Officer to support organisational change within their Integrated Contact Centres. The role involves planning and managing projects, collaborating with stakeholders, and producing high-quality reports. Candidates should possess strong communication and data analysis skills to contribute to impactful healthcare delivery. The position is based in Bolton and may involve travel between contact centre sites, offering a unique chance to make a real difference in healthcare services.

Qualifications

• Experience in supporting project management and delivery.
• Ability to collaborate with stakeholders effectively.
• Strong data analysis and communication skills.

Responsibilities

• Support planning, management, and delivery of projects.
• Assist in implementing project management tools and standards.
• Coordinate project teams and resources.

Job description

Are you ready to make a real difference in healthcare delivery? NWAS is thrilled to offer an exciting opportunity for a passionate and innovative professional to join our Service Development Team working across the Integrated Contact Centres.

About the Role

As Service Development Officer, you will play a key role in supporting the delivery of organisational change programmes aligned with our strategic goals. As part of the ICC Service Development Team, you will work closely and collaboratively with stakeholders, and project teams to ensure projects are delivered on time, within budget, and to the highest standards. This is your chance to contribute to impactful projects from conception through to successful completion, working in a collaborative environment where your contribution is valued.

Key Responsibilities

• Support the planning, management, and delivery of projects and change initiatives across ICCs.
• Assist in developing and implementing project management standards, tools, and documentation.
• Collaborate with stakeholders to identify dependencies and resource needs.
• Coordinate project teams and resources to ensure effective delivery.
• Contribute to service redesign and business change processes through data analysis, reporting, and communication.
• Support risk management, project reviews, and health checks to ensure project integrity.
• Produce high‑quality reports and presentations for ICC meetings.
• Utilise SharePoint to support effective communication and collaboration across ICCs, including the development, maintenance, and optimisation of new and existing sites and content.

North West Ambulance Service NHS Trust provides 24 hour, 365‑day accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and transport patients to hospital or a place of care when needed. We also provide non‑emergency patient transport services for patients who require transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. In addition to emergency services, we work to ensure the safety of the public and the treatment of patients in the event of a major incident. We also deliver the NHS 111 service nationwide.

Location

This post will be based at either Middlebrook (BL6 6PQ) or Estuary Point (L24 8RL); some travel between all NWAS contact centre sites will be necessary. If your base is currently Parkway or Broughton, working from these sites remains an option.

Recruitment Campaign

Advert dates: 12.12.2025 – 29.12.2025
Shortlisting to commence: 05.01.2025
Professional discussions: 13.01.2025 – 14.01.2025

Job Closure

This advert closes on Monday 29 Dec 2025.