Hybrid Site Reliability Engineer - Tech Support

Cerebras; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading data management company in Reading is seeking a Site Reliability Engineer to provide exceptional technical support to customers. You will diagnose and resolve issues while collaborating closely with engineering teams. The ideal candidate is graduating in 2026 with a degree in Computer Science or related fields and possesses strong troubleshooting skills. This position offers the opportunity to develop self-service solutions and contribute to a customer-focused environment.

Qualifications

• Graduating in 2026.
• Ability to diagnose and resolve technical issues quickly.
• Familiarity with Windows, macOS, Linux.
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
• Knowledge of PowerShell, Bash, or Python is a plus.

Responsibilities

• Provide a timely resolution to technical issues.
• Use available tools to investigate and troubleshoot technical issues.
• Record customer interactions and solutions.
• Work closely with engineering and account management teams.
• Manage workload to resolve customer issues promptly.

Skills

Troubleshooting & Problem-Solving

Operating Systems Knowledge

Networking Basics

Basic Scripting & Automation

Education

Degree in Computer Science, Information Systems or related field

Job description

A leading data management company in Reading is seeking a Site Reliability Engineer to provide exceptional technical support to customers. You will diagnose and resolve issues while collaborating closely with engineering teams. The ideal candidate is graduating in 2026 with a degree in Computer Science or related fields and possesses strong troubleshooting skills. This position offers the opportunity to develop self-service solutions and contribute to a customer-focused environment.