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Hybrid Site Reliability Engineer - Tech Support

Cerebras

Reading

On-site

GBP 30,000 - 45,000

Full time

30+ days ago

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Job summary

A leading data management company in Reading is seeking a Site Reliability Engineer to provide exceptional technical support to customers. You will diagnose and resolve issues while collaborating closely with engineering teams. The ideal candidate is graduating in 2026 with a degree in Computer Science or related fields and possesses strong troubleshooting skills. This position offers the opportunity to develop self-service solutions and contribute to a customer-focused environment.

Qualifications

  • Graduating in 2026.
  • Ability to diagnose and resolve technical issues quickly.
  • Familiarity with Windows, macOS, Linux.
  • Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
  • Knowledge of PowerShell, Bash, or Python is a plus.

Responsibilities

  • Provide a timely resolution to technical issues.
  • Use available tools to investigate and troubleshoot technical issues.
  • Record customer interactions and solutions.
  • Work closely with engineering and account management teams.
  • Manage workload to resolve customer issues promptly.

Skills

Troubleshooting & Problem-Solving
Operating Systems Knowledge
Networking Basics
Basic Scripting & Automation

Education

Degree in Computer Science, Information Systems or related field
Job description
A leading data management company in Reading is seeking a Site Reliability Engineer to provide exceptional technical support to customers. You will diagnose and resolve issues while collaborating closely with engineering teams. The ideal candidate is graduating in 2026 with a degree in Computer Science or related fields and possesses strong troubleshooting skills. This position offers the opportunity to develop self-service solutions and contribute to a customer-focused environment.
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