Hybrid Shared Service Manager, Council Tax (Revenues & Benefits)

CRA GROUP RECRUITMENT AND PAYROLL LTD; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local authority in the United Kingdom is seeking an experienced Shared Service Manager for Council Tax to lead its operations managing multi-disciplinary teams. This leadership role includes overseeing the collection of over £200 million in revenues, ensuring effective compliance, and delivering excellent customer service. Candidates should have proven management experience within Local Authority Revenues, a strong understanding of Council Tax legislation, and exceptional people management skills. The position consists of hybrid working arrangements.

Qualifications

• Experience in managing large-scale revenue collection.
• Ability to interpret and apply local taxation law.
• Strong organisational and budget-management skills.

Responsibilities

• Lead and manage the Council Tax function ensuring compliance.
• Oversee billing recovery and collection of Council Tax income.
• Manage hybrid working teams for service quality.
• Support annual billing and year-end financial processes.

Skills

Management experience within Local Authority Revenues

Knowledge of Council Tax legislation

Leadership and people management

Analytical and problem-solving skills

Customer-focused performance delivery

Revenue collection management

Communication and stakeholder management

Education

IRRV Technician qualification or equivalent experience

Tools

Revenues & Benefits software systems

Microsoft Office applications

Job description

A local authority in the United Kingdom is seeking an experienced Shared Service Manager for Council Tax to lead its operations managing multi-disciplinary teams. This leadership role includes overseeing the collection of over £200 million in revenues, ensuring effective compliance, and delivering excellent customer service. Candidates should have proven management experience within Local Authority Revenues, a strong understanding of Council Tax legislation, and exceptional people management skills. The position consists of hybrid working arrangements.