Hybrid Service Desk Manager: Lead Team, Elevate Support

Devonshire Hayes Recruitment Specialists Ltd.; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A recruitment agency is seeking an experienced Service Desk Manager to lead a team and drive excellent customer service. This hybrid role requires strong communication skills and a track record in managing support functions. Candidates should possess expertise in Windows 11, O365, ITIL, and be proactive in improving service delivery. The position emphasizes team leadership and metric-driven improvements in performance and customer satisfaction.

Qualifications

• Experience as a Service Desk Manager or Senior Engineer with Team Lead experience.
• Good understanding of ITIL and service improvement methods.
• Thorough knowledge of IT products and services.

Responsibilities

• Lead and manage the Service Desk Team to drive service excellence.
• Onboard new users ensuring seamless support transitions.
• Report and improve key Service Desk performance metrics.

Skills

Team Leadership

Communication Skills

Stakeholder Management

Problem Solving

Tools

Windows 11

O365

Active Directory

Job description

A recruitment agency is seeking an experienced Service Desk Manager to lead a team and drive excellent customer service. This hybrid role requires strong communication skills and a track record in managing support functions. Candidates should possess expertise in Windows 11, O365, ITIL, and be proactive in improving service delivery. The position emphasizes team leadership and metric-driven improvements in performance and customer satisfaction.