Hybrid Service Desk Analyst — IT Support & Customer Care

Toyota Financial Services, KINTO and KINTO JOIN; Epsom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive financial services company seeks an experienced Service Desk Analyst in Epsom. In this hybrid role, you will provide technical support for IT services, ensuring incidents and service requests are effectively handled. Strong skills in Windows 11 support and excellent customer service are essential for success. Competitive benefits include a hybrid working pattern, generous leave, and a great pension scheme.

Benefits

Hybrid working pattern

Attractive car schemes

Generous annual leave

Private Medical Healthcare

Onsite gym

Qualifications

• 3+ years' experience in Service Desk support preferably in a busy environment.
• Working knowledge of the ITIL framework.
• Strong experience of Microsoft Windows 11 support.

Responsibilities

• Provide first-class customer service and support.
• Log and manage incidents in the Service Desk tool.
• Work with third parties to resolve issues.

Skills

Customer service skills

Troubleshooting

Microsoft Windows 11 support

Documentation skills

Ability to work under pressure

Tools

SCCM

ITSM systems

Microsoft Office 365

Job description

A leading automotive financial services company seeks an experienced Service Desk Analyst in Epsom. In this hybrid role, you will provide technical support for IT services, ensuring incidents and service requests are effectively handled. Strong skills in Windows 11 support and excellent customer service are essential for success. Competitive benefits include a hybrid working pattern, generous leave, and a great pension scheme.