Hybrid Regional Customer Service Officer - Housing SW

Sanctuary Group; Paignton; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A prominent housing association is seeking a Regional Customer Services Officer in Paignton. The role involves being the main point of contact for customers and managing their enquiries. You will implement regional strategies and ensure compliance with housing regulations. Ideal candidates will have experience in customer service and knowledge of relevant regulations. This position offers hybrid working arrangements and an attractive benefits package, making it an excellent opportunity for dedicated professionals.

Benefits

25 days annual leave, rising to 30 days plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee advice service

Cycle to work scheme

Wellbeing support and tools

Qualifications

• Previous experience in a similar customer service role.
• Ability to meet deadlines and prioritize tasks.
• Familiarity with regulations related to Housing Services.

Responsibilities

• Liaising with customers to deliver consultation and support services.
• Implementing regional customer engagement strategies.
• Collecting and presenting accurate information for regulatory compliance.

Skills

Previous experience in a similar face-to-face customer service role

Experience in working to deadlines and prioritizing workloads

Knowledge of regulations and current practice in Housing Services

Job description

A prominent housing association is seeking a Regional Customer Services Officer in Paignton. The role involves being the main point of contact for customers and managing their enquiries. You will implement regional strategies and ensure compliance with housing regulations. Ideal candidates will have experience in customer service and knowledge of relevant regulations. This position offers hybrid working arrangements and an attractive benefits package, making it an excellent opportunity for dedicated professionals.