Hybrid Planned Works Coordinator – Scheduling & CRM

The Guinness Partnership; Oldham; Hybrid; GBP 28,000; Full time

Job summary

A housing association is looking for four Planned Works Co-ordinators to manage the delivery of complex repairs in Oldham. The role offers a hybrid working arrangement and requires excellent customer service, organizational, and time management skills. Key qualifications include experience in customer-focused environments and familiarity with databases and CRM systems. Benefits include a salary of £27,315 per year, generous holiday allowance, and a comprehensive employee support programme.

Benefits

27 Days Holiday + Bank Holidays

Healthcare Cashback Plan

Pension Contributions up to 9%

Employee Assistance Programme

Qualifications

• Experience in a customer-focused environment.
• Ability to work methodically and record data accurately.
• Knowledge of managing HHSRS cases.

Responsibilities

• Support the delivery of complex repairs.
• Manage resources effectively.
• Work within agreed performance targets.

Skills

Customer service skills

Organisational skills

Time management

Experience with databases

Experience with Microsoft Office

Education

NVQ II or equivalent GCSEs

Tools

CRM System

Job description

A housing association is looking for four Planned Works Co-ordinators to manage the delivery of complex repairs in Oldham. The role offers a hybrid working arrangement and requires excellent customer service, organizational, and time management skills. Key qualifications include experience in customer-focused environments and familiarity with databases and CRM systems. Benefits include a salary of £27,315 per year, generous holiday allowance, and a comprehensive employee support programme.