Hybrid Pension Knowledge & Capability Lead

Railpen; Tees Valley; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A financial services provider in Tees Valley is seeking a Knowledge Management Advisor to create practical guidance for their administration teams. This hybrid role involves interpreting complex rules and ensuring content accuracy across the business. The ideal candidate has experience in regulated environments, strong communication skills, and a passion for supporting colleague development. The company offers a competitive salary, generous leave entitlements, and various health and lifestyle benefits.

Benefits

Competitive salary

28 days annual leave plus bank holidays

Generous annual bonus plan

Private Medical Insurance

12 months full pay maternity leave

Qualifications

• Hands-on experience in pensions or regulated environments.
• Ability to interpret complex rules into clear guidance.
• Passionate about helping others develop.

Responsibilities

• Create and maintain knowledge guides for administration teams.
• Manage content updates to reflect changes across the business.
• Embed capability standards and support consistent assessment.

Skills

Understanding complex rules

Strong communication skills

Collaboration

Organizational skills

Proactivity

Job description

A financial services provider in Tees Valley is seeking a Knowledge Management Advisor to create practical guidance for their administration teams. This hybrid role involves interpreting complex rules and ensuring content accuracy across the business. The ideal candidate has experience in regulated environments, strong communication skills, and a passion for supporting colleague development. The company offers a competitive salary, generous leave entitlements, and various health and lifestyle benefits.