Hybrid Junior Application Support Engineer - Grow & Learn

Smartodds; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic technology firm in Greater London is seeking a Junior Application Support Engineer to deliver exceptional customer service and technical support for bespoke software applications. You will be the first point of contact for clients, addressing technical queries and driving improvements within the team. The ideal candidate will possess a passion for technology, effective communication skills, and the willingness to learn. This role offers extensive training and a vibrant working atmosphere, while accommodating a hybrid work model.

Benefits

30 days holiday

In-house chef

In-house masseuse

Team sporting events

Cycle to work scheme

Employee Assistance Programme

Interest-free travel season ticket loan

Offsite trips

Qualifications

• Eager to learn and problem-solve.
• Basic familiarity with Windows systems required.
• Transferable skills from customer service valued.

Responsibilities

• Provide technical support for bespoke software applications.
• Monitor application health and respond to queries.
• Collaborate with engineers for issue resolution.

Skills

Enthusiasm for technology

Excellent verbal and written communication

Confident in troubleshooting

Ability to work independently and in a team

Basic familiarity with Windows systems

Willingness to learn SQL and scripting

Transferable skills from customer service

Education

Degree in Computer Science or IT

Job description

A dynamic technology firm in Greater London is seeking a Junior Application Support Engineer to deliver exceptional customer service and technical support for bespoke software applications. You will be the first point of contact for clients, addressing technical queries and driving improvements within the team. The ideal candidate will possess a passion for technology, effective communication skills, and the willingness to learn. This role offers extensive training and a vibrant working atmosphere, while accommodating a hybrid work model.