Hybrid IT Support Specialist: Grow Your Tech Career

Westfield Health; Sheffield; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading health and wellbeing service provider in Sheffield is seeking an IT Support Specialist. This hybrid role requires strong communication skills, a passion for technology, and experience in IT support. Responsibilities include resolving technical issues and providing outstanding customer support. With a salary range of £26,000.00 – £30,000.00 annually, the position offers various perks including a Health Cash Plan and free gym access. Ideal for someone eager to grow within the IT industry.

Benefits

Health Cash Plan

Corporate Bonus Scheme

Free use of onsite gym

Matched Pension with Royal London

25 days annual leave plus 1 in lieu of Christmas

Cycle to work scheme

Electric car scheme

Qualifications

• 2 or more years of experience in an IT support role.
• Good understanding of IT systems and networking fundamentals.
• Experience troubleshooting computer hardware including SSD, RAM, and screen repair/replacement.

Responsibilities

• Act as first point of contact for all technical support queries.
• Diagnose and resolve basic technical problems.
• Maintain a high standard of customer service.
• Balance multiple technical issues while prioritizing effectively.

Skills

Strong communication skills

Troubleshooting techniques

Customer service

Attention to detail

Problem-solving skills

Ability to work under pressure

Self-motivated

Education

GCSE Maths and English – 4 or above

Level 3 National Diploma/NVQ or above in relevant field

A/T Level or above in relevant field – C or above

Completed apprenticeship in relevant field

CompTIA or similar in relevant field

ITIL Level Foundation or above

Tools

Windows OS

Microsoft Office 365

Common desktop applications

Job description

A leading health and wellbeing service provider in Sheffield is seeking an IT Support Specialist. This hybrid role requires strong communication skills, a passion for technology, and experience in IT support. Responsibilities include resolving technical issues and providing outstanding customer support. With a salary range of £26,000.00 – £30,000.00 annually, the position offers various perks including a Health Cash Plan and free gym access. Ideal for someone eager to grow within the IT industry.