Hybrid IT Support Engineer - Windows, Networking & ITSM

KAT Recruitment; Dalkeith; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a skilled IT Support Engineer in Dalkeith, Scotland. The role involves providing advanced technical support, troubleshooting IT issues, and managing service requests. The ideal candidate should possess strong technical skills in IT support, networking fundamentals, and effective communication abilities. The position offers flexibility with hybrid working options and generous benefits including 33 annual leave days and a company pension plan.

Benefits

33 annual leave days

Generous store discounts

Hybrid working arrangements

Company-contributed pension plan

Interest-free season ticket loans

Access to financial wellbeing support

Employee wellbeing platform

Access to eLearning and development programs

Study assistance for funded courses

Qualifications

• Strong technical background in IT support.
• Ability to troubleshoot complex IT issues.
• Excellent communication skills with users.

Responsibilities

• Provide support for IT incidents and manage service requests.
• Troubleshoot and resolve IT issues promptly.
• Collaborate with other IT teams and vendors.

Skills

Technical support

Problem-solving

Networking fundamentals

Windows Server administration

Compliance with IT security practices

Tools

Microsoft Office 365

SharePoint

Fresh Service ITSM

Job description

A recruitment agency is seeking a skilled IT Support Engineer in Dalkeith, Scotland. The role involves providing advanced technical support, troubleshooting IT issues, and managing service requests. The ideal candidate should possess strong technical skills in IT support, networking fundamentals, and effective communication abilities. The position offers flexibility with hybrid working options and generous benefits including 33 annual leave days and a company pension plan.