Hybrid IT Support Engineer: Windows, AD & Azure

William Reed Ltd; Fernhill; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global media group is seeking a System Support Engineer in Fernhill, UK. The ideal candidate will troubleshoot hardware and software issues while providing technical support to end users. Responsibilities include liaising with users for problem resolution, documenting support requests, and onboarding new employees. Knowledge of Windows 10, Microsoft Office Suite, and experience with Entra ID is essential. This role offers a hybrid work model and excellent benefits including generous annual leave and well-being programs.

Benefits

25 days annual leave

Cultural celebration day

Volunteer day

Hybrid working opportunity

Contributory Pension

Life Assurance

Well-being benefits

Qualifications

• Experience in IT support or related role.
• Strong knowledge of Windows 10 and 11 troubleshooting.
• Experience with Microsoft 365 deployment and management.
• Familiarity with GDPR and its implications.

Responsibilities

• Provide technical support for users' hardware and software issues.
• Liaise with end users to resolve problems promptly.
• Document all technical support requests and resolutions.
• Assist in the onboarding of new users to systems.

Skills

Troubleshooting

Microsoft Office Suite

Entra ID (Azure ID)

Active Directory

Networking (wired & Wi-Fi)

Time management

Interpersonal skills

Job description

A global media group is seeking a System Support Engineer in Fernhill, UK. The ideal candidate will troubleshoot hardware and software issues while providing technical support to end users. Responsibilities include liaising with users for problem resolution, documenting support requests, and onboarding new employees. Knowledge of Windows 10, Microsoft Office Suite, and experience with Entra ID is essential. This role offers a hybrid work model and excellent benefits including generous annual leave and well-being programs.