Hybrid IT Service Desk Analyst - 2nd Line Support & SQL

Energy Assets Ltd; Scotland; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading energy services company in the UK is seeking a motivated IT Service Desk Analyst. This role focuses on providing 2nd Line Support and maintaining the IT Service desk system. Responsibilities include troubleshooting complex IT issues, utilizing Service Desk Ticketing solutions, and collaborating with cross-functional teams. Candidates should have excellent technical skills in MS SQL, experience with Salesforce, and effective communication abilities. Hybrid working options are available, fostering a collaborative and inclusive work environment.

Benefits

Opportunities for professional development

Collaborative team culture

Qualifications

• 2+ years experience in IT Service Desk operations.
• Strong problem-solving skills.
• Ability to communicate effectively with non-technical audiences.

Responsibilities

• Provide technical support and maintain the IT Service desk system.
• Use Service Desk Ticketing solution to communicate with end users.
• Work closely with the helpdesk team leader for outstanding service.
• Troubleshoot and resolve complex IT systems problems.

Skills

MS Office applications

Salesforce platform

User management with Azure

SQL databases

Technical support

Communication skills

Education

Certification in relevant discipline

Tools

Jira Service Desk

MS SQL

Job description

A leading energy services company in the UK is seeking a motivated IT Service Desk Analyst. This role focuses on providing 2nd Line Support and maintaining the IT Service desk system. Responsibilities include troubleshooting complex IT issues, utilizing Service Desk Ticketing solutions, and collaborating with cross-functional teams. Candidates should have excellent technical skills in MS SQL, experience with Salesforce, and effective communication abilities. Hybrid working options are available, fostering a collaborative and inclusive work environment.