Hybrid IT Service Desk Analyst - 1st/2nd Line Support

Optima Recruitment; Reigate; Hybrid; GBP 41,000 - 43,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Service Desk Analyst to provide first- and second-line support in a hybrid environment. You will troubleshoot various IT issues, manage user lifecycles, and support cloud applications. The ideal candidate will have significant experience with Microsoft 365, networking basics, and various security tools. This role offers a salary between £41,800 and £43,000, plus benefits including a bonus, generous holiday allowance, and hybrid working options.

Benefits

27 days holiday + bank holidays

Generous pension

Private medical after 1 year

Qualifications

• Solid IT support/service desk experience is essential.
• Strong knowledge of Microsoft 365 and Windows OS is required.
• Experience supporting cloud/SaaS apps and security tools is needed.

Responsibilities

• Provide first/second line support and manage IT incidents.
• Troubleshoot device and Microsoft 365 issues.
• Manage user/device lifecycle and administer security protocols.

Skills

IT support experience

Microsoft 365 knowledge

Networking basics

Cloud/SaaS support

Security tools understanding

PowerShell knowledge

Tools

Microsoft 365

Intune

Azure AD

Defender

Mimecast

Job description

A leading recruitment agency in the UK is seeking a Service Desk Analyst to provide first- and second-line support in a hybrid environment. You will troubleshoot various IT issues, manage user lifecycles, and support cloud applications. The ideal candidate will have significant experience with Microsoft 365, networking basics, and various security tools. This role offers a salary between £41,800 and £43,000, plus benefits including a bonus, generous holiday allowance, and hybrid working options.