Hybrid IT Recovery & Service Lead – Bristol

Lloyds Banking Group; Bristol; Hybrid; GBP 65,000 - 73,000; Full time

Job summary

A leading UK bank in Bristol is looking for a Technical Application Service Specialist to lead recovery processes during IT incidents and outages. The role requires strong skills in IT operations, incident management, and effective team coordination to uphold service stability. A successful candidate will have a solid technical background, experience in service management, and the ability to work in high-pressure situations. The position offers a competitive salary and a hybrid working arrangement.

Benefits

Generous pension contribution of up to 15%

Annual bonus award

Share schemes including free shares

Discounted shopping

30 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Applied Cloud experience with Dev‑Ops pipelines in a Data Engineering context.
• Demonstrable experience in IT Operations or Service Management.
• Understanding of ITIL processes, especially Incident, Problem, and Change.

Responsibilities

• Lead the IT recovery process during system outages or incidents.
• Coordinate multi-functional teams and manage recovery activities.
• Drive continuous improvement across operational processes.

Skills

Applied Cloud experience with Dev‑Ops pipelines in a Data Engineering context

Management skills

A good understanding of ITIL processes

Critical Thinking

Ability to oversee and coordinate incidents

Strong service attitude

Organised and methodical approach

Coordinate problem management efforts

Clear communication skills

Effective time management

Tools

ServiceNow

Monitoring tools (e.g. Splunk, Dynatrace)

Google ACE, Azure AZ‑104, Amazon AWS Solutions Architect

Job description

A leading UK bank in Bristol is looking for a Technical Application Service Specialist to lead recovery processes during IT incidents and outages. The role requires strong skills in IT operations, incident management, and effective team coordination to uphold service stability. A successful candidate will have a solid technical background, experience in service management, and the ability to work in high-pressure situations. The position offers a competitive salary and a hybrid working arrangement.