Hybrid IT Helpdesk Technician - Growth & Perks

Appleyard Lees IP LLP; Halifax; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic law firm in Halifax is seeking a proactive IT Helpdesk Technician to provide first-line support across the firm. This role offers the opportunity to resolve a variety of technical queries while working in a supportive IT team. The ideal candidate should have at least 12 months' experience in Helpdesk or 1st Line Support and possess strong communication and problem-solving skills. Flexible working conditions and various benefits accompany this role, fostering professional growth.

Benefits

34-hour working week

Annual salary review

25 days annual leave + bank holidays

Holiday Purchase Scheme

Life assurance

Healthcare Cash Plan & Wellbeing App

Group Income Protection

Social outings

Qualifications

• Minimum of 12 months' experience in Helpdesk or 1st Line Support.
• Familiarity with IT security best practices.
• Experience with telephony and video conferencing tools.

Responsibilities

• Provide first-line support to users resolving a variety of technical queries.
• Maintain and monitor helpdesk tickets for prompt solutions.
• Configure PCs and printers, and manage IT stock inventory.
• Contribute to IT project work ensuring high standards are met.

Skills

Analytical skills

Problem-solving skills

General IT knowledge

Communication skills

Organizational skills

Ability to explain technical issues

Tools

Windows 11

Microsoft 365

Active Directory

ITSM systems (e.g. Halo)

iOS/Android devices

Job description

A dynamic law firm in Halifax is seeking a proactive IT Helpdesk Technician to provide first-line support across the firm. This role offers the opportunity to resolve a variety of technical queries while working in a supportive IT team. The ideal candidate should have at least 12 months' experience in Helpdesk or 1st Line Support and possess strong communication and problem-solving skills. Flexible working conditions and various benefits accompany this role, fostering professional growth.