Hybrid HR Contact Centre Advisor

Asda; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK seeks a People Advisor to join their HR Contact Centre team. The role involves being the first point of contact for HR queries, providing comprehensive HR support to managers, and ensuring a positive colleague experience. Ideal candidates will have experience in HR or customer service and excellent communication skills. The position offers a competitive salary, a discretionary bonus, and various benefits including flexible working arrangements and a pension plan.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online

Free access to wellbeing services

Excellent parental leave policies

Qualifications

• Previous experience in HR, customer service, or a contact centre environment.
• Ability to provide effective solutions to colleague problems.
• Sound understanding of HR processes or a willingness to learn.

Responsibilities

• Act as the initial point of contact for all HR enquiries.
• Provide accurate advice on HR policies and procedures.
• Log, triage, and manage HR cases.

Skills

Customer Centric mindset

Strong written and verbal communication skills

Effective stakeholder engagement

Organizational skills

Attention to detail

Job description

A leading retail company in the UK seeks a People Advisor to join their HR Contact Centre team. The role involves being the first point of contact for HR queries, providing comprehensive HR support to managers, and ensuring a positive colleague experience. Ideal candidates will have experience in HR or customer service and excellent communication skills. The position offers a competitive salary, a discretionary bonus, and various benefits including flexible working arrangements and a pension plan.