Hybrid Homeowner Aftercare Coordinator

via; Warwick; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A national property developer is seeking a Customer Service Administrator in Warwickshire. The role supports the Customer Service team by coordinating repairs, logging information accurately, and ensuring timely progression of customer issues. The ideal candidate has 3-4 years in customer service, strong interpersonal skills, and experience with CRM systems such as Dynamics. This position offers hybrid working, excellent training, and a supportive workplace culture.

Benefits

Excellent retail discounts

Company funded life insurance

Private healthcare

Pension scheme with employer contributions

Professional training and development opportunities

Qualifications

• Minimum of three to four years experience in a customer service role.
• Strong interpersonal and relationship building skills.
• Ability to prioritise workload and work independently.

Responsibilities

• Log customer issues on internal systems and process necessary paperwork.
• Allocate tasks to Customer Support Operatives and suppliers.
• Order materials and chase suppliers within SLAs.

Skills

Interpersonal skills

Ability to prioritize workload

Experience using CRM systems

Tools

Dynamics

Job description

A national property developer is seeking a Customer Service Administrator in Warwickshire. The role supports the Customer Service team by coordinating repairs, logging information accurately, and ensuring timely progression of customer issues. The ideal candidate has 3-4 years in customer service, strong interpersonal skills, and experience with CRM systems such as Dynamics. This position offers hybrid working, excellent training, and a supportive workplace culture.