Hybrid FM Operations Manager – Multi-Site Excellence

CRA GROUP RECRUITMENT AND PAYROLL LTD; Grays; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local authority in Grays is seeking an experienced FM Operations Manager to lead the operational delivery of Facilities Management services. The role involves managing hard and soft FM services, compliance, and contractor performance, while fostering a collaborative team culture. Candidates should have relevant FM qualifications, management experience, and a strong knowledge of health and safety legislation. This is a hybrid role requiring two days in the office.

Qualifications

• Proven experience in facilities management operations ideally in a multi-site or large-scale environment.
• Strong knowledge of hard and soft FM services compliance and health & safety legislation.
• Experience managing contractors and service providers.
• Excellent organisational, communication, and problem-solving skills.
• Ability to work independently while contributing to a collaborative team culture.
• Strong IT skills including FM systems and Microsoft Office.
• Relevant FM qualifications (e.g., IWFM Level 4/5, NEBOSH, IOSH).
• Experience in public sector or corporate FM environments.

Responsibilities

• Lead and manage the operational activities of the FM team across all sites.
• Ensure the consistent delivery of high-quality FM services in line with SLAs and KPIs.
• Oversee day-to-day building operations including maintenance, cleaning, and waste management.
• Implement operational improvements to enhance efficiency and service performance.
• Ensure compliance with statutory requirements and internal policies.
• Maintain accurate records for compliance audits and inspections.
• Provide leadership support to FM operational staff.
• Collaborate with stakeholders to meet operational needs.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Education

IWFM Level 4 / 5

NEBOSH

IOSH

Tools

FM systems

Microsoft Office

CAFM systems

reporting tools

Job description

A local authority in Grays is seeking an experienced FM Operations Manager to lead the operational delivery of Facilities Management services. The role involves managing hard and soft FM services, compliance, and contractor performance, while fostering a collaborative team culture. Candidates should have relevant FM qualifications, management experience, and a strong knowledge of health and safety legislation. This is a hybrid role requiring two days in the office.