Hybrid Customer Support Specialist

Cantello Tayler Recruitment; Staines-upon-Thames; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Services Representative to provide support for various products and services. This full-time role based in Staines offers a hybrid working model after probation. Candidates should have at least 3 years of customer service experience, excellent communication skills, and the ability to handle customer concerns effectively. This position requires a friendly personality and a logical approach to problem-solving.

Qualifications

• Minimum 3 years Customer Service experience required.
• Excellent telephone manner is essential.
• Need strong interpersonal and communication skills.

Responsibilities

• Provide customer support via telephone, live chat, and email.
• Log and resolve first line Customer Service faults.
• Understand and comply with operating procedures and service level agreements.

Skills

MS Office proficient

Customer Service experience

Excellent telephone manner

Strong interpersonal skills

Ability to cope under pressure

Flexible approach to work

Works independently

Logical problem solving

Empathy with customers

Friendly personality

Demystify technical issues

Pro-active initiative

Job description

A recruitment agency is seeking a Customer Services Representative to provide support for various products and services. This full-time role based in Staines offers a hybrid working model after probation. Candidates should have at least 3 years of customer service experience, excellent communication skills, and the ability to handle customer concerns effectively. This position requires a friendly personality and a logical approach to problem-solving.