Hybrid Customer Success Advocate – Bristol

Lloyds Banking Group; Bristol; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading financial services organization in Bristol is looking for a motivated Customer Consultant to join their Cavendish Online business. The role involves building relationships with customers, understanding their needs, and providing exceptional service. You will work in a hybrid model, requiring at least 40% of your time in the Bristol office. The ideal candidate should possess strong interpersonal skills, attention to detail, and a proactive attitude towards helping customers achieve their objectives.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Adaptable benefits such as discounted shopping

22 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience in engaging with customers and understanding their needs.
• Ability to communicate easily and confidently.
• A genuine desire to assist customers.

Responsibilities

• Identify and understand customer needs.
• Support new and existing customers with financial service inquiries.
• Process calls and information accurately while adhering to relevant regulations.

Skills

Interpersonal skills

Organizational skills

Communication skills

Attention to detail

Proactive approach

Job description

A leading financial services organization in Bristol is looking for a motivated Customer Consultant to join their Cavendish Online business. The role involves building relationships with customers, understanding their needs, and providing exceptional service. You will work in a hybrid model, requiring at least 40% of your time in the Bristol office. The ideal candidate should possess strong interpersonal skills, attention to detail, and a proactive attitude towards helping customers achieve their objectives.