Hybrid Customer Service Specialist – 4/1 Office/Remote

Adecco; Eastleigh; Hybrid; GBP 19,000 - 24,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative in Portsmouth. The role involves processing orders, responding to customer queries efficiently, and managing stock levels. Candidates should have previous experience in customer service and possess excellent communication skills. Benefits include 25 days holiday, a 5% annual bonus, and a supportive work environment. This is a full-time position requiring a strong attention to detail and the ability to work under pressure.

Benefits

25 days holiday

12% pension contribution

Private health care

Free parking

Moving day – 1 paid day off

Qualifications

• Previous experience in a fast‑paced customer service environment.
• Experience in inbound call centres, retail, or similar customer‑focused roles.
• Flexibility to work additional hours when required.

Responsibilities

• Accurately process orders from quote to invoice, ensuring deadlines are met.
• Respond to customer queries promptly and professionally.
• Manage stock levels in the UK distribution hub and during shortages.

Skills

Customer service experience

Excellent written and verbal communication

Strong interpersonal skills

Organisational skills

Analytical skills

Job description

A leading recruitment agency is seeking a Customer Service Representative in Portsmouth. The role involves processing orders, responding to customer queries efficiently, and managing stock levels. Candidates should have previous experience in customer service and possess excellent communication skills. Benefits include 25 days holiday, a 5% annual bonus, and a supportive work environment. This is a full-time position requiring a strong attention to detail and the ability to work under pressure.