Hybrid Customer Service Consultant: SME Support & Training

Royal London; Devon and Torbay; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading insurance company in the UK is seeking a Customer Service Consultant in Plymouth. This role offers a hybrid work model with a salary of £23,900 per annum. Key responsibilities include providing expert support to customers, assisting team members, and enhancing the customer journey. Ideal candidates will have proven experience in customer service and strong IT skills. This is a permanent position with excellent benefits including holiday and pension plans.

Benefits

28 days holiday + bank holidays

Annual bonus and salary reviews

Market leading pension package

Private medical insurance

Qualifications

• Proven experience in customer service, ideally within financial services.
• Excellent verbal and numeracy skills.
• Ability to work both autonomously and as part of a team.

Responsibilities

• Take ownership of customer requests from start to finish.
• Assist colleagues and handle complex cases as an SME.
• Identify opportunities for coaching, training, and improvement.

Skills

Customer service experience

Verbal communication skills

IT skills including Microsoft Office

Professionalism

Customer empathy

Job description

A leading insurance company in the UK is seeking a Customer Service Consultant in Plymouth. This role offers a hybrid work model with a salary of £23,900 per annum. Key responsibilities include providing expert support to customers, assisting team members, and enhancing the customer journey. Ideal candidates will have proven experience in customer service and strong IT skills. This is a permanent position with excellent benefits including holiday and pension plans.