Hybrid Customer Service Adviser – Savings Accounts (12m FTC)

Newcastle Building Society; Hebburn; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial technology company in Hebburn seeks an interim Customer Service Adviser to manage inbound telephone queries and provide exceptional customer service. This role involves working in a fast-paced environment and includes a training program with the Customer Excellence Academy. You will be responsible for guiding customers and ensuring high standards of care, especially for vulnerable customers. The position offers a 35-hour work week and various employee benefits, including a corporate bonus scheme and wellness programs.

Benefits

Competitive salary

Corporate bonus scheme

Pension scheme

Hybrid working options

Health cash plan

Free onsite gym

Qualifications

• Experience in a customer-focused environment is preferred.
• Ability to learn and navigate multiple systems and programs.

Responsibilities

• Handle inbound telephone queries relating to customer savings accounts.
• Guide customers through opening or closing accounts and handle complaints.
• Meet compliance and quality metrics for customer service standards.

Skills

Customer service skills

Communication skills

Attention to detail

Ability to work in a fast-paced environment

Job description

A leading financial technology company in Hebburn seeks an interim Customer Service Adviser to manage inbound telephone queries and provide exceptional customer service. This role involves working in a fast-paced environment and includes a training program with the Customer Excellence Academy. You will be responsible for guiding customers and ensuring high standards of care, especially for vulnerable customers. The position offers a 35-hour work week and various employee benefits, including a corporate bonus scheme and wellness programs.