Hybrid Customer Operations Programme Lead

CLARION HOUSING GROUP LIMITED; Greater London; Hybrid; GBP 45,000 - 62,000; Full time

Job summary

A leading housing organization is seeking a Customer Operations Programme Manager to lead the Home Ownership team and ensure operational excellence. This hybrid role requires managing multiple programmes, engaging with key stakeholders, and producing informative reports on performance. Ideal candidates will have strong programme management experience and excellent communication skills. This position offers a competitive salary based in either London or Manchester, with flexible work arrangements in a dynamic team environment.

Benefits

Competitive salary

Diverse workplace initiatives

Qualifications

• Substantial experience in managing multiple operational programmes.
• Strong grasp of project and programme governance.
• Excellent communication and influencing capabilities.

Responsibilities

• Take the operational lead for the Home Ownership team.
• Manage and track multiple operational programmes effectively.
• Produce clear and engaging performance reports.

Skills

Programme management

Stakeholder collaboration

Report production

Influencing skills

Job description

A leading housing organization is seeking a Customer Operations Programme Manager to lead the Home Ownership team and ensure operational excellence. This hybrid role requires managing multiple programmes, engaging with key stakeholders, and producing informative reports on performance. Ideal candidates will have strong programme management experience and excellent communication skills. This position offers a competitive salary based in either London or Manchester, with flexible work arrangements in a dynamic team environment.