Hybrid Customer Insight Analyst | Market Research Pro

We build homes for sale or rent across the country; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading housing association is looking for a Market Research Analyst to oversee market research projects that influence service delivery. This role requires strong analytical skills and experience in managing both qualitative and quantitative research. Key responsibilities include survey management and presenting data-driven insights to enhance the customer experience. The position entails hybrid working, and the salary ranges from £40,649 to £49,001 depending on experience, reflecting the location of the role in London or Manchester.

Benefits

Excellent pension plan

28 days Annual Leave

Employee Assistance Programme

Qualifications

• Experience in market research projects with a quantitative and qualitative focus.
• Numerical literacy and understanding of statistical concepts.
• Ability to present complex data clearly.

Responsibilities

• Manage satisfaction tracking surveys to assess service quality.
• Conduct deep dive analysis linking survey data with business insights.
• Present findings in accessible formats to stakeholders.

Skills

Market Research Experience

Analytical Skills

Project Management Skills

Excel Skills

Effective Communication

Tools

Qualtrics

SPSS

Microsoft PowerPoint

Job description

A leading housing association is looking for a Market Research Analyst to oversee market research projects that influence service delivery. This role requires strong analytical skills and experience in managing both qualitative and quantitative research. Key responsibilities include survey management and presenting data-driven insights to enhance the customer experience. The position entails hybrid working, and the salary ranges from £40,649 to £49,001 depending on experience, reflecting the location of the role in London or Manchester.